Refund policy

All our clients are very important to us, that's why Best Life Naturals, has created the following Refund Policy to let you know how we handle the refunds for the goods ordered and bought on our website www.bestlifenaturals.in.

Returns, Refunds, and Replacements

Return Policy:

All Best Life products are final sale and non-exchangeable once delivered. If your order arrives damaged, defective, or past its expiration date, please notify our team within 2 days of delivery so we can make it right.

Received a damaged, missing, or incorrect product?

Please send an unboxing video (following the guidelines below) along with a brief explanation of the issue to care@bestlifenaturals.in within 2 days of receiving your package.

  • Once your request is submitted, please allow up to 2 business days for our team to evaluate it.

  • Upon approval, Best Life may schedule a pickup via our courier partners for the items in question.

  • After the items arrive back at our facility, we will inspect them against your claim and process a replacement or a full refund. Replacements depend on current stock levels.

When are returns or replacements eligible?

  • Delivery of an incorrect item

  • Delivery of an expired item

  • Arrival of damaged goods

  • Missing items from your order

When are return or replacement requests declined?

  • Unboxing video does not strictly follow the required guidelines

  • Products that have been opened, used, or tampered with

  • Missing original packaging (including outer boxes, labels, or protective shrink wrap)

  • Issues reported more than 2 days after the confirmed delivery date

Refund Policy:

  • Prepaid Orders: Approved refunds will be sent back to your original payment method (bank account, credit/debit card, etc.) within 5–7 business days after processing.

  • Cash on Delivery (COD) Orders: You will need to share your bank account details with us to receive your refund.

  • All refunds strictly follow the terms outlined in our return policy.

Unboxing Video Guidelines

While online shopping offers seamless convenience, transit involves multiple handoffs where unexpected mishaps can happen. To ensure every claim is handled fairly and quickly with our third-party logistics partners, clear evidence is required.

We ask every member of the Best Life family to film a continuous unboxing video as soon as your parcel arrives. This simple step helps us resolve any issues without unnecessary delays.

An unboxing video is strictly mandatory—Best Life cannot process or resolve claims for missing or damaged items without this visual proof, as our courier partners operate under strict evidence-based policies.

Steps Before Opening:

Inspect the outer box before accepting it from the delivery partner. If the packaging looks compromised or tampered with, take a clear photo, reject the delivery, and email the image along with your order details to care@bestlifenaturals.in.

How to Record Your Video:

  • Position the camera to keep the entire package clearly lit and fully in frame throughout.

  • Highlight the shipping label clearly, ensuring the tracking number, shipping address, and order details are legible.

  • Rotate and show all sides of the box before opening to prove the seal is intact.

  • Open the package and show every item inside, along with the included invoice.

  • If an item is damaged, zoom in to capture a clear close-up of the damage.

  • If you received the wrong item, clearly frame both the incorrect product and the shipping label together.

  • Once you verify that your complete order has arrived in perfect condition, you can stop recording—and Best Life wishes you a lifetime of great hair days!

Note: The video must be recorded in one single, unedited take without any cuts, pauses, or off-camera moments.